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Before you order, we request that you read this brief statement of OUR TERMS and POLICIES: METHODS OF PAYMENTS We accept MasterCard, VISA, American Express, Discover, PayPal, and Government IMPAC and VISA cards. Unless other arrangements have been made, checks or money orders must be cleared before shipment will be made. We can also arrange for Wire Transfer of funds. We are always happy to consider opening an account for you - subject to standard credit checking procedure. Payment terms for shipments on open account are "Due On Receipt" unless other arrangements have been agreed to. SHIPMENTS Unless requested differently, shipments are made by UPS Ground within mainland U.S., UPS 2nd Day Air to Hawaii, USPS Priority Mail to Alaska and United States Postal Service Global Express to APOs or FPOs and all other Overseas Shipments. Shipping charges will be adjusted accordingly for other methods of shipment if required. We will give notification of adjusted shipping charges prior to shipment only when so requested. There are stated Shipping and Handling charges via UPS Ground within mainland U.S. for each product in our "store". All other destinations require quotation prior to or immediately after initial placement of an order. The purchaser must reconfirm order including the additional shipping and handling charges before we will process the order. For Shipments Outside US Lower 48 States We will email your shipping cost and await your OK before processing your order. AUTHORIZED RETURNS ONLY You must notify us by fax, phone or e-mail within 10 days of delivery for any problem with a product purchased from us in order to receive a Return Merchandise Authorization (RMA). Refund, replacement or exchange will be issued only if an item is returned in like-new condition, in the original product packaging, and with an RMA. Any credit given will not include any shipping and handling costs and is subject to a 20% restocking fee, except for damaged or defective merchandise. We will not accept a return without an RMA. RESTOCKING CHARGE There is a 20% restocking charge for all returned merchandise that is not defective. PROTECT ORIGINAL PRODUCT PACKAGING If product package was shipped to you protected by an outer carton, that is the way it must be return-shipped. Do not write, tape, label or mark on product package. If it is not in like-new condition for reuse or is not used to return product, there will be an additional $10.00 repackaging charge. DAMAGED PRODUCT Should you receive a shipment from us that appears to have been damaged in shipment, save the packaging and notify the shipping carrier immediately; also notify us in order to receive a RMA. DEFECTIVE PRODUCT If a product is defective upon receipt, you must notify us within 10 days of product shipment in order to receive a RMA. You will receive a replacement or full credit for any product found to be defective. |
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